Managed IT Services
What good IT support actually looks like day to day — from how our 24/7/365 service desk triages a ticket, to knowing when your business has outgrown reactive, ad-hoc support.
Practical operational guidance for business owners and IT managers deciding how their support model should work.
Behind the ticket: what happens after you log a support request
A walkthrough of how Liyatech triages, escalates and resolves IT support tickets, from log to resolution.
Five signs your business has outgrown ad-hoc IT support
The warning signs that a business has outgrown reactive, ad-hoc IT support and needs a managed services partner.
Read more Service DeskInside our 24/7/365 service desk: what 'always on' actually means
How after-hours cover, escalation paths and on-call engineers work together so nothing waits until Monday.
Read more Disaster RecoveryBackup and disaster recovery: the questions to ask before you need it
Recovery point objective, recovery time objective, and the backup gaps we find most often during onboarding.
Read more OnboardingJoiners, movers and leavers: getting IT onboarding and offboarding right
A repeatable process for provisioning new starters and, just as importantly, locking down access when people leave.
Read more SLAs & ReportingWhat to actually expect from your managed IT provider's SLA
Response times, resolution times and reporting — how to read an SLA and know if it's being met.
Read more Remote WorkSupporting a hybrid workforce without losing control of your IT environment
Device management, secure remote access and helpdesk support for teams that aren't all in one office.
Read more IndustrialManaged IT for industrial and operational environments
Why uptime-critical operational environments need a different support model to a standard office network.
Read more Trade Unions & NPOsIT support built for lean teams: trade unions and non-profits
How outsourced IT support gives membership organisations enterprise-level coverage without an internal IT department.
Read moreStill running IT support on an ad-hoc basis?
Talk to our team about what a managed IT model would look like for your business, with no obligation.