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IT Support

Fully managed IT support

With the right IT partner, you can realise the benefits of modern technology, enabling IT to drive genuine business value throughout your organisation. Our IT support services are designed to serve the SMB market, delivering a high-quality IT support service which is simple, user-friendly and completely transparent. As your trusted IT partner, we provide our technical expertise and experience to help you get the most from your technology, delivering great customer service for your employees with quick resolution times and a personal touch.

Increasing business agility with Office 365 and proactive IT support services

Find out how we deliver IT support services to Ian Williams, a leading facilities management organisation, having also helped them move to the cloud with Office 365 and a hybrid-cloud solution.

Benefits of our SMB IT support service

Award-winning customer service

Give your employees access to high-quality IT support. Our Service Desk teams focus on delivering a simple, friendly and supportive customer experience, enabling us to achieve consistently high customer satisfaction (CSAT) scores.

Your own team of IT experts

Our large team of highly skilled experts are always on hand to help, allowing you to free up time to focus on your strategic priorities and projects.

Technical expertise

Benefit from the knowledge and experience of our highly qualified technical experts. As a Microsoft Solutions Partner, our specialists also have an in-depth knowledge of the Microsoft technology stack, including the latest cutting-edge cloud-based technologies

Innovative IT roadmap

In partnership, we help you optimise your IT with an innovative IT strategy and future-proof technology roadmap. We can help you adopt cloud services securely in line with your organisational goals.

Security expertise

As a Managed Security Services Provider (MSSP), you can leverage our extensive cyber security expertise. Whilst we will always apply our security knowledge to your IT support, we also offer a transformative Cyber Security Operations Centre service.


Liyatech is a transformative IT Managed Services Provider. Our ITIL-aligned services help organisations transform and succeed, underpinned by our 24/7/365 Service Desk and Cyber Security Operations Centre (CSOC). We are a Microsoft Solutions Partner and committed to the highest levels of quality, as demonstrated by our wide range of accreditations including ISO 9001 and ISO 27001.

Today, too many companies have to compromise when choosing an IT partner. Large IT service providers often deliver an impersonal and inflexible service, whilst smaller IT partners can be enjoyable to work with, but lack the maturity and capability to deliver. We offer a unique alternative that gives our clients the best of both worlds, by delivering enterprise-level IT services but with the agility and personality of a closely trusted partner.

Our Clients

IT Support Features

Tiered Service desk

Our 24/7/365 Service Desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs. End-users can access support remotely via phone, email, chat and self-service web portals.

Onsite support desk

Our field engineers provide on-site support where issues cannot be resolved remotely, or simply to provide a dedicated on-site resource for extra peace of mind.

24/7 remote monitoring desk

We use 24/7 proactive monitoring to identify and remediate potential issues before they occur, moving you away from an inefficient and expensive break/fix scenario.

Device Support

Out IT support services help you to manage and secure your data across corporate devices and BYOD scenarios so that you ensure strong device security and management..

Streamlined Onboarding

We make switching IT partners simple. Our rapid onboarding and knowledge capture process ensures a slick transition, so you can look forward to great service from day one.

Account Management

With a dedicated Account Manager, you'll benefit from regular service reporting and strategy reviews, with clear lines of communication to discuss your requirements and feedback.

Managed Security Services

Protect your organisation and reduce risk from cyber security threats by combining our IT support services with managed security services delivered from our SA-based Cyber Security Operations Centre for 24/7 threat detection and prevention.

Connect With Us

Get in touch with our team and let us partner with you in your next project .