Managed IT Services
Transformative ITIL-aligned managed services
Achieving IT transformation requires experience, knowledge and vision. Our Managed IT Services serve the Mid-market and any organisation that requires a mature ITIL-aligned service. We focus on genuine service transformation and can work with your retained IT function to ensure the enhancement of your IT service’s quality, efficiency and capability in line with your unique business processes and requirements. Our commitment to innovation and best-practice in accordance with the ITIL framework, enables you to look forward to increased productivity, elevated quality of service, volumetric reductions and the mitigation of risks.
Why Choose Liyatech?
Mature services model
Our enterprise-level IT services provide the operational maturity and capability you would expect from a large IT service provider but with the personal service and agility of a closely trusted partner.
Focus on service transformation
We have the capacity and capability to deliver and support organisations of all sizes, so we can confidently scale and support your organisation as you grow.
Leverage innovative technologies and processes to drive new efficiencies and business opportunities. Through the use of innovations across areas such as automation and self-service, we proactively reduce issues and resolve them before they can impact operations.
A strong partnership is vital. We work closely with your retained IT function, as an extension of your own team, on key areas such as strategy, architecture and standards. Whilst you maintain control, we’re always here to provide expert guidance and advice.
Your organisation is unique. In order to provide you with the very best service, we take the time to understand your people, operations and processes to deliver a tailored service.
Best of both worlds
Our enterprise-level IT services provide the operational maturity and capability you’d expect from a large IT service provider, with the personal service and agility of a closely trusted partner.
Liyatech is a transformative IT Managed Services Provider. Our ITIL-aligned services help organisations transform and succeed, underpinned by our 24/7/365 Service Desk and Cyber Security Operations Centre (CSOC). We are a Microsoft Solutions Partner and committed to the highest levels of quality, as demonstrated by our wide range of accreditations including ISO 9001 and ISO 27001.
Today, too many companies have to compromise when choosing an IT partner. Large IT service providers often deliver an impersonal and inflexible service, whilst smaller IT partners can be enjoyable to work with, but lack the maturity and capability to deliver. We offer a unique alternative that gives our clients the best of both worlds, by delivering enterprise-level IT services but with the agility and personality of a closely trusted partner. Through our advanced technical capabilities, service excellence and exceptional people, we build long-lasting partnerships that help our clients benefit from true IT transformation.
Managed IT Services Overview
Tiered Service Desk
Our ITIL-aligned 24/7/365 service desk delivers 1st, 2nd and 3rd line support, with clear escalation pathways and SLAs, with a focus on customer experience and first contact resolution.
We adopt ITIL 4 practices, including a strong focus on incident, problem, change and knowledge management, with our service catalogue underpinning our shift-left approach.
End users can raise service requests and log incidents across a variety of different channels including phone, email, instant chat and via self-service web portals.
Service reports provide regular insights into service performance, with dedicated points of contact through your Account Manager and Service Delivery Manager.
Continual Service Improvement
We establish Continual Service Improvement Plans (CSIPs), ensuring that we identify new opportunities for service improvement, whilst monitoring performance.
Structured Service Transition
A Transition Manager and Technical Lead guide new customers through our structured approach to service transition, including CSIP implementation from day-one to monitor progress immediately.
Service Integration And Management
For customers requiring service integration and management (SIAM), we can manage your multiple vendors and suppliers, providing a single point of contact across multiple service areas.
Managed Security Services
Benefit from advanced managed detection and response with our 24/7/365 Cyber Security Operations Centre (CSOC). Combining advanced security technologies with mature processes and our team of security experts, we help identify and mitigate threats to reduce your risk.
Send Us A Message
If you would like to discuss your managed IT service requirements, get in touch today.